Storage solutions tailored to your needs
At A-1 Self Storage, we pride ourselves on being a locally owned and operated business, serving the Winston-Salem, Wilmington, and Jacksonville areas since 1980. Our competitive rates, easy-to-access ground-level storage units, and state-of-the-art security features make us the top choice for all your storage needs.
Our Services
We offer a wide range of services designed to provide our customers with a seamless and stress-free storage experience. Our facilities are equipped with electronic gate access, video surveillance, and onsite managers who are available to assist you Monday through Friday from 9:00am to 5:30pm and Saturday from 8:00am to 12:30pm. We also offer climate-controlled units, moving carts, and a variety of storage unit sizes to accommodate your specific needs.
Our Facilities
We have six convenient locations to serve you, including Jacksonville, Wilmington, and three locations in Winston-Salem. Each of our facilities has a manager onsite to assist you during office hours, and our gate hours are from 6:00am to 9:00pm, 7 days a week. We take great pride in protecting your belongings and strive to provide state-of-the-art security features, including electronic gate access, video surveillance, and fenced and well-lit facilities.
Why Choose Us
At A-1 Self Storage, we're committed to providing our customers with exceptional service, competitive rates, and a secure and convenient storage experience. Our locally owned and operated business is dedicated to giving you value for your money, and we're serious about providing you with the best storage solutions to meet your specific needs.
Unprofessional Staff Experience
Many reviewers had a negative experience with the staff at A-1 Storage. Some reviewers reported feeling interrogated or judged by the staff, with one reviewer stating they were questioned about the contents of their storage unit. Another reviewer was met with an unprofessional and rude manager who made them feel unwelcome.
Unreliable Management
Several reviewers were frustrated with the management's unavailability, taking extended lunch breaks, and not being present during business hours. One reviewer waited outside in their car for over an hour, only to find the manager still on lunch break.
Poor Customer Service
Some reviewers reported poor customer service, including unreturned calls, no answers to phone calls, and late fees being charged without notification.
Positive Experiences
On the other hand, many reviewers had a positive experience with A-1 Storage. They praised the friendly and professional staff, clean and secure facilities, and reasonable rates. Some reviewers appreciated the variety of storage unit sizes and climate-controlled options.
Conflict Between Reviews
It is notable that some reviewers had vastly different experiences with the same manager, Mr. Rod. While some reviewers praised him as friendly and helpful, others found him to be unreliable and unprofessional.
