Your Storage Needs, Our Priority
Our Story
At Cleveland Storage, our mission is to provide our customers with secure, convenient, and economically priced storage facilities throughout East Tennessee and the Knoxville area. Our company, Self Storage Management Systems, Inc., is committed to providing exceptional service and unparalleled support to our valued customers. Our story begins with Robert W. Elliott, CPA of Knoxville, TN, who founded our company with the goal of creating a reliable and trustworthy storage solution for individuals and businesses alike.
Our Services
We understand that every customer has unique storage needs, which is why we offer a range of storage units to accommodate personal and business storage requirements. Our multi-size storage units, available in varieties such as 5x10, 10x10, 10x15, 10x21, and 10x25, provide ample space for storing everything from household items to business equipment. Our rates are competitively priced, and we offer flexible payment options to help ease the stress of storing your belongings.
Convenience
At Cleveland Storage, we pride ourselves on our convenient location and extended operating hours. Our Keith Street location is situated near the downtown business district of Cleveland, making it easily accessible by car or public transportation. Our regular business hours are Monday through Friday from 9:00am to 6:00pm, and Saturday from 9:00am to 3:00pm. We also offer online payment options for your convenience.
Security
Security is our top priority at Cleveland Storage. Our state-of-the-art security systems, complete with cameras and alarm systems, ensure that your belongings are well-protected. Our secure facility is equipped with fencing, lighting, and electronic gates to provide an additional layer of protection. We also partner with local law enforcement agencies to maintain a safe and secure environment for our customers.
Customized Storage Solutions
At Cleveland Storage, we understand that every customer has unique storage needs. That's why we offer customized storage solutions tailored to your specific requirements. Whether you need storage for personal items, office equipment, or business inventory, we have the perfect storage solutions to accommodate your needs.
Conclusion
In conclusion, Cleveland Storage is dedicated to providing exceptional storage services, unparalleled security, and convenient locations. Our mission is to earn your trust and become your go-to storage solution in East Tennessee and the Knoxville area. Whether you're looking for short-term or long-term storage, we have the perfect storage solution for you.
Problems with Storage Facility
The storage facility has received several negative reviews, with the majority being 1-star ratings. One reviewer, Logan Rowe, had a particularly disastrous experience. He claims that the company took over the property from the previous owners and immediately had issues with his storage unit. He was initially setup on auto pay with the previous company, but when the new company took over, he received a letter asking him to update the auto pay. Despite doing so, he was locked out of his unit a month later due to non-payment. He claims that this error cost his company $5,000 due to lost parts and a customer canceling a project. When he tried to address the issue with the company, he was offered only a small discount on his monthly bill.
Customer Service
On the other hand, the facility has received several glowing reviews from customers who have had positive experiences. Reviewers praise the helpful and friendly staff, particularly Vince, who has been consistently mentioned as a manager or supervisor. Many reviewers have complimented Vince on his willingness to help with questions and concerns, as well as his ability to explain the terms of renting a storage unit thoroughly.
Facility Maintenance
Some reviewers have commented on the condition of the facility. One reviewer, Symon Elliott, praised the efforts of the new ownership and management in making improvements to the facility. He noted that the facility looked secure and had new paint and fixtures. However, another reviewer, Rhonda Martin, expressed concern about the broken gate, which she believes needs to be fixed to ensure the safety of customers.
