Your satisfaction is our number # 1 goal.
At Rocky Hill Storage, we pride ourselves on being a locally owned and managed self-storage facility that is focused on providing exceptional customer service. Our storage facility is designed to offer affordable and easily accessible storage space for both residential and commercial customers. We understand the importance of a secure and convenient storage solution, and we strive to provide just that.
Our Services
We offer a range of storage units to suit your specific needs, from small to large units, and even climate-controlled units to ensure that your valuable belongings are protected from extreme temperatures and humidity. Our storage units are designed with the latest security features, including keypad access, 24/7 video monitoring, and well-lit premises to ensure that your belongings are safe and secure.
Customer Service
At Rocky Hill Storage, we understand that every customer is unique, and we strive to provide personalized service to each and every one of our customers. Our friendly and professional staff are dedicated to making sure that your storage experience with us is hassle-free and stress-free. We offer a range of amenities, including moving supplies and convenient payment options to make your storage experience as smooth as possible.
Features
- Climate-controlled units for temperature and humidity control
- 24/7 video monitoring for added security
- Well-lit premises for easy access
- Keycard access for secure entry
- Moving supplies available for rent
Why Choose Rocky Hill Storage?
At Rocky Hill Storage, we believe that our customers are our top priority, and we strive to provide exceptional customer service to ensure that your storage experience is hassle-free and stress-free. With our range of storage units, competitive pricing, and convenient payment options, we are confident that you will find the perfect storage solution for your needs.
Get Started Today!
If you're looking for a reliable and secure storage solution, look no further than Rocky Hill Storage. Our experienced and friendly staff are here to help you find the perfect storage unit to meet your needs. Contact us today to learn more about our storage options and to get started with your storage solution.
Overall Experience
The overall experience at Rocky Hill Storage is largely positive, with many reviewers praising the staff's friendliness, professionalism, and helpfulness.
Cleanliness and Security
Reviewers have mentioned that the facility is very clean and modern, with some even commenting on the secure location in West Knoxville.
Staff
The staff, including Thomas and the older gentleman at the desk, have been consistently praised for their courtesy, friendliness, and fairness.
Customer Service
Many reviewers have appreciated the staff's willingness to go the extra mile to accommodate their needs, whether it's helping them find a storage space or providing helpful information during the COVID-19 pandemic.
Referrals
One reviewer even mentioned that the facility cared enough to refer a potential customer to another business when they didn't have a space available, showing their commitment to customer satisfaction.
Negative Experiences
However, a few reviewers have had negative experiences, including the lack of a dumpster on site and issues with corporate accounts and invoicing.
