Designed with You in Mind
At Citadel Self Storage, we understand the importance of providing a safe and reliable storage solution for your valuable belongings. That's why we've designed our facilities to offer you peace of mind, with features that cater to your specific needs. Our mission is to provide a secure, climate-controlled environment that protects your belongings from extreme temperatures and humidity.
Temperature-Controlled Storage
We offer temperature-controlled storage units that maintain a consistent temperature, ensuring that your sensitive items remain safe and protected. Whether you need to store artwork, electronics, or family heirlooms, our temperature-controlled storage units provide the perfect solution. Our units are designed to keep your belongings cool in the summer and warm in the winter, eliminating the risk of damage from extreme temperatures.
Additional Amenities
Our storage facilities are equipped with a range of amenities to make your storage experience convenient and hassle-free. Our gates are secured with 24/7 monitoring, and our outdoor drive-up storage units make it easy to load and unload your belongings. We also offer covered loading and unloading areas, as well as RV and boat parking for your convenience.
Key Features
- Temperature-controlled storage units
- Outdoor drive-up storage with 24/7 access
- Gated access with security fence
- Five different covered loading/unloading areas
- RV and boat parking
- 24-hour security monitoring
Why Choose Citadel Self Storage?
At Citadel Self Storage, we're dedicated to providing a reliable and secure storage solution that meets your unique needs. Our state-of-the-art facilities, combined with our commitment to customer service, make us the go-to choice for individuals and businesses alike.
Office Hours and Locations
We have several locations throughout the region, including Lexington, Louisville, Cincinnati, Palmetto Bluff, and more. Our office hours vary by location, but we're always happy to assist you with your storage needs. Visit our website to find your nearest location and contact us today to learn more about our storage solutions.
Poor Customer Service and Unnecessary Fees
Several reviewers had their worst experiences with Citadel Self Storage, citing poor customer service and unnecessary fees. A common theme among these reviews is the lack of attention to detail and respect for customers' time. For example, the staff failed to leave a key in the lock box for a rented U-Haul, causing another reviewer to miss their move-in date. Another reviewer was charged a fuel surcharge despite returning the truck with a full tank, only to have the staff claim that the tank was huge and the gas gauge wasn't accurate.
Additionally, some reviewers felt that they were unfairly charged for unnecessary fees, such as a $20 after-hours service charge that wasn't mentioned in the rental confirmation. Other reviewers were even issued a second late fee on top of their already-paid late fee, which they felt was excessive and punishing.
False Locking of Storage Units and Disregard for Customer Property
Two reviewers experienced issues with the locking of their storage units. One reviewer arrived to find that their unit had been locked and their bill wasn't due yet, leaving them unable to access their property. Another reviewer had a lock installed on their unit without notice, only to discover it when they went to retrieve their belongings.
The reviewers in these cases felt that the staff was either neglectful or intentionally disregarded their property, leading to a loss of trust and confidence in the business.
Standout Positive Reviews
While most of the reviews were negative, there were a few standout positive reviews that highlighted the good experiences some customers had with Citadel Self Storage. For example, one reviewer praised the facility's cleanliness, security, and prompt customer service. Another reviewer appreciated the helpful staff, stating that they made the storage experience pleasant and anxiety-free.
