Move with the Best, Live with Ease!
At Rochester Moving and Storage, we've been serving the Rochester and Western NY area since 1993. Our team of experts has been providing quality moving and relocation services to our clients, helping them to move seamlessly to their new locations. We pride ourselves on our reliable and affordable services, making us one of the most trusted moving companies in the region.
Our Commitment to Excellence
At Rochester Moving and Storage, we understand that moving can be a stressful experience. That's why we're committed to making the process as smooth and hassle-free as possible. Our team of experienced movers is dedicated to providing exceptional service, carefully handling your belongings with great attention and care. We ensure that your valuables are boxed and packed securely so that they arrive at your new location in the same condition.
Our Services
At Rochester Moving and Storage, we offer a range of services to cater to your specific moving needs. Whether you're moving locally or long-distance, we've got you covered. Our services include:
- Apartment Moving: We'll move your furniture and belongings to your new apartment, making sure everything is secured and protected.
- Appliance Moving: We'll move your appliances, such as your refrigerator, washer, and dryer, to your new home.
- Assembly & Installation: Our team will assemble and install your furniture and appliances at your new location.
- Boxes & Bubble Wrap: We'll provide you with all the necessary packing materials, including boxes, bubble wrap, and tape, to ensure your belongings are properly packaged.
- Destination Services: We'll take care of all the logistics, including packing, loading, and transporting your belongings to your new location.
- Do-It-Yourself Assistance: We offer DIY moving solutions for those who prefer to pack and move themselves.
- Full Service: Our team will handle everything, from packing to transporting your belongings, so you can focus on other aspects of your move.
- Free Estimates: We'll provide you with a free estimate for your move, so you know exactly what to expect.
- Long Distance: We'll take care of all the details, including packing, loading, and transporting your belongings to your new location, so you can focus on your move.
- Moving Supplies: We offer a range of moving supplies, including boxes, bubble wrap, and tape, to help you prepare for your move.
- Moving Trucks & Vans: We have a fleet of clean and well-equipped trucks and vans to ensure your belongings are transported safely and securely.
- Origin Services: We'll take care of all the logistics, including packing, loading, and transporting your belongings from your old location to our warehouse.
- Packing Supplies: We'll provide you with all the necessary packing materials, including boxes, bubble wrap, and tape, to ensure your belongings are properly packaged.
- Pick-Up & Delivery: We'll pick up your belongings from your old location and deliver them to your new location, making it easy for you to get settled into your new home.
- Short-Term Storage: We'll store your belongings in our secure facility until you're ready to move in.
- Unpacking: Our team will unpack your belongings and arrange them in your new home, so you can focus on settling in.
Our Awards and Recognition
We're proud to be recognized by the real estate industry as a preferred mover for Howard Hanna, Hunt, and ReMax, and a yearly recipient of the Angie's List Super Service Award.
Overall Experience
The reviewed moving company, Rochester Moving and Storage, has received a mix of positive and negative feedback from satisfied and dissatisfied customers. The majority of the reviews highlight the company's professionalism, efficiency, and politeness of the moving team. However, some customers have reported issues with missing or damaged items, and the company's handling of such situations.
Positive Aspects
The movers were praised for their punctuality, teamwork, and attention to detail. Many reviewers praised the company's prompt and efficient service, with some even going as far as to say that the experience was "painless" and "stress-free." The company's staff was also commended for their kindness, respectfulness, and helpfulness.
Negative Aspects
There were several negative reviews regarding missing or damaged items during the moving process. One customer reported that their purse had been gone through, and 2 credit cards were missing. Another customer claimed that half of their son's video games were unaccounted for, and their Fire Stick was missing. Additionally, a customer reported that the company's team broke their new TV and gouged their dining room table, despite purchasing extra insurance.
Conclusion
While Rochester Moving and Storage has received some negative feedback, the majority of reviews highlight the company's strengths in professionalism, efficiency, and politeness. However, customers have reported issues with missing or damaged items, which the company needs to address to improve its overall reputation.
