Moving You Forward with Care
At Allen Moving Stars, we pride ourselves on being a family-owned and operated business that has been serving the Greater Dallas area for over 35 years. Our company is fully licensed, insured, and bonded, ensuring that our customers receive the highest level of service and protection.
Our Services
We offer a wide range of moving services to cater to your specific needs. Whether you're moving down the street or across the country, we have the expertise and resources to make your relocation as smooth and stress-free as possible. Our services include:
- Local and long-distance moves
- Same-day and short-notice moves
- Residential and commercial moves
- Packing and unpacking services
- Furniture assembly and disassembly
- Special care for fragile and high-value items
- Free moving estimates and discounts for seniors and Veterans
What Sets Us Apart
At Allen Moving Stars, we're committed to providing exceptional customer service and ensuring that our clients have a positive moving experience. We achieve this by:
- Hiring student and Veteran employees who are background-checked and drug-tested
- Paying our moving crews by the job, with incentives and bonuses for excellent performance
- Using high-quality equipment and materials to protect your belongings
- Providing a guarantee of satisfaction, with any damages or issues addressed promptly and fairly
Our Mission
Our mission is to provide top-notch moving services that exceed our clients' expectations, while maintaining a customer-centric approach that prioritizes their needs and satisfaction. We strive to be the most trusted and reliable moving company in the Greater Dallas area, and we're proud to have built a reputation for exceptional service and dedication to our customers.
Overall Experience
The majority of customers had an exceptional experience with Moving Stars, praising their professionalism, care, and efficiency. The crew showed up on time, worked diligently, and finished the job ahead of schedule, exceeding customer expectations.
Positive Comments
The company's punctuality, attention to detail, and competitive pricing were among the most pleasing aspects of their service. Customers appreciated the crew's courteous and accommodating nature, making the moving process stress-free and convenient.
Negative Comments
However, one customer had a severely negative experience with the company, accusing them of theft and claiming that their belongings were stolen during the move. The customer reported being given the runaround by the company's customer service, including a claim manager named Shawn and another representative named Marcus. The customer was left unsatisfied and frustrated.
Conclusion
Moving Stars seems to excel in providing top-notch moving services, but there appears to be at least one instance of misconduct. Customer satisfaction is crucial for a company's reputation, and Moving Stars should take steps to address the concerns of their unhappy customer.
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