Exceeding Customer Expectations, One Unit at a Time
A Family-Owned Business Committed to Tustin Storage Solutions
I-5 Self Storage in Tustin stands out as a trusted and convenient solution for all your storage needs. Owned and operated by dedicated locals, we prioritize affordability, security, and customer service to provide a stress-free storage experience.
Secure and Convenient Storage Solutions
We provide a secure and welcoming environment for both personal and business belongings. Our amenities speak for themselves:
- State-of-the-art security: 24/7 recorded surveillance with over 30 cameras, smoke detectors, individual unit alarms, and key pad access with secure codes.
- Clean and well-maintained units: Regularly cleaned and climate-controlled options available to protect your belongings from the elements.
- Peace of mind: Free use of appliance dollies, furniture pads, and even a pallet jack to ease the moving process.
Delivering Exceptional Customer Service
Our team of friendly and experienced staff is dedicated to providing exceptional customer service. We're always happy to answer your questions, guide you through the process, and address any concerns you might have. We believe in building relationships with our tenants through personalized attention and responsive communication.
More Than Just Storage
We understand that your belongings hold value and memories. That's why we offer a variety of storage solutions to meet your specific needs:
- Residential storage: Securely store your household goods, furniture, or seasonal items.
- Business storage: Efficiently manage office documents, inventory, or equipment.
- Boat and RV storage: Keep your cherished vehicles safe and secure.
Community Involvement and Local Support
I-5 Self Storage is proud to call Tustin home. We actively engage in the community, supporting local businesses and events through sponsorships and Chamber of Commerce involvement. Our commitment to the community reflects our deep connection to the area and our desire to contribute to its growth and success.
Overall Experience
The reviews for I-5 Storage facility are mixed, with some customers expressing satisfaction with their experience and others having negative encounters.
Facility and Services
Multiple reviewers praised the facility's cleanliness, security, and convenience, mentioning that the staff is friendly, helpful, and efficient. Some reviewers appreciated the online payment system and praised the staff's willingness to explain contracts and pricing. Others highlighted the facility's cleanliness, security systems, and parking facilities.
Negative Experiences
However, some reviewers had negative experiences, citing issues with customer service. One reviewer mentioned that one staff member, Brian, was cranky, condescending, and rude. Another reviewer experienced difficulties with billing and was threatened with a lien. One reviewer felt that the facility did not pro-rate early termination fees.
Comparison to Other Facilities
A few reviewers compared I-5 Storage to other facilities, stating that it stands out for its exceptional customer service and facilities.
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