Northwest Orlando Storage is a premier self-storage facility located in the heart of Orlando, Florida. Our mission is to provide our customers with a clean, secure, and convenient storage experience. We understand that moving and storing your belongings can be a daunting task, which is why we are committed to making the process as smooth and stress-free as possible.
Our Services
We offer a range of storage units to accommodate all your needs, from small closets to large warehouses. Our units are climate-controlled, secure, and have individual door alarms to ensure the safety and security of your belongings. Whether you are moving, storing seasonal items, or decluttering your home, we have the perfect storage solution for you.
In addition to our storage units, we also offer a variety of amenities to make your experience with us as convenient as possible. Our facility is open 24/7, and our electronic gate access ensures that only authorized personnel can access the facility. We also offer a range of packing and moving supplies to help you with your storage needs.
Our Staff
At Northwest Orlando Storage, we are committed to providing exceptional customer service. Our friendly and knowledgeable staff are always happy to help with any questions or concerns you may have. Our resident manager, Rayna Lillard, is dedicated to ensuring that every customer has a positive experience with us. With years of experience in the self-storage industry, Rayna is always available to assist with any issues or questions you may have.
What We Offer
- Wide range of storage units to accommodate all your needs
- Climate-controlled and secure storage units
- Individual door alarms and gated access for added security
- Electronic gate access for 24/7 access
- Packing and moving supplies available
- Month-to-month leases and flexible rental terms
- Military, student, and senior citizen discounts
- Online payments and easily accessible customer portal
Get in Touch
If you have any questions or would like to reserve a storage unit, please do not hesitate to contact us. You can reach us by phone, email, or by visiting our website. Our experienced staff is always happy to assist with any questions or concerns you may have.
Overall Rating
The overall rating of the storage facility is highly positive, with 15 out of 17 reviewers giving a 5-star review. However, one reviewer gave a 1-star review, and one gave a 4-star review.
Facility and Amenities
The facility is described as clean and well-maintained, with friendly and helpful staff. Customers praise the easy check-in process, affordability, and good security measures. Many reviewers mention that the staff went above and beyond to assist them.
Customer Service
The customer service is exceptional, with many reviewers praising the helpfulness and courteousness of the staff. Specific staff members, such as Rayna and Denise, are mentioned for their excellent service.
Negative Reviews
However, one reviewer had a terrible experience, with issues with fees and poor customer service. Another reviewer reported a break-in and security concerns.
Conclusion
Overall, the storage facility has an excellent reputation, with most reviewers praising the cleanliness, affordability, and exceptional customer service.
