Your Place for Storage Space
At Nine Mile Road Self Storage, we understand the importance of having a secure and convenient storage solution. That's why we're proud to offer a wide range of storage units, from 5' x 5' to 10' x 25', each featuring easy access and drive-up areas. Our goal is to provide exceptional service and flexibility to meet the unique needs of our customers.
What We Offer
As a premier storage provider, we offer a variety of services designed to make your storage experience as seamless as possible. Our services include:
- Secure Storage Units: With 24/7 access and a secure, gated facility, you can rest assured that your belongings are safe and secure.
- Flexible Storage Options: From small units for personal items to large units for business inventory, we have a storage solution that fits your needs.
- Accessories and Supplies: We offer a range of packing and moving supplies to make your storage experience easier and more efficient.
- Insurance Options: For added peace of mind, we offer insurance options to protect your belongings against damage or loss.
- Easy Payment Options: We accept all major credit cards and offer flexible payment plans to fit your budget.
Our Facility
Our Nine Mile Road location is conveniently situated in the East End of Richmond, making it easily accessible from the nearby Masonic Home. Our facility is well-lit and features surveillance cameras for enhanced security. With extended gate hours and a computerized access system, you can access your unit 7 days a week.
Team
Our team of Storage Specialists is dedicated to providing exceptional customer service. With years of experience in the self-storage industry, we're equipped to help you find the perfect storage solution for your needs.
Contact Us
For more information or to reserve a unit, please contact us at (804) 222-8145 or visit our website. We're here to help you find the perfect storage solution for your needs.
Customer Service Issues
Several reviewers have expressed disappointment with the customer service at Nine Mile Storage. They have reported being charged late fees and default fees, even when they have been in contact with the manager and have a history of making payments on time. Some reviewers have also mentioned that the manager does not seem to care about their situation and is only interested in collecting fees.
Issues with Billing and Payments
Reviewers have reported issues with billing and payments, including being charged late fees and default fees, even when they have made payments on time. Some have also reported receiving threatening letters and being denied access to their units until payment is made.
Security Concerns
One reviewer reported that their storage key was stolen by an old roommate who was able to access their unit and steal their belongings. The reviewer was unhappy with the response from the storage facility, who suggested that it was the reviewer's fault for giving out their code and key.
Positive Experiences
On the other hand, some reviewers have reported positive experiences with the staff and facilities at Nine Mile Storage. They have described the staff as friendly, helpful, and understanding. Some have also mentioned that the storage units are clean, spacious, and reasonably priced.
Facility and Pricing
The storage units at Nine Mile Storage are described as small, with only 7x15 and 5x15 units available. The prices are considered reasonable, with a $10 deposit and a monthly rate of $120. Some reviewers have mentioned that the facility is clean and well-maintained.
