Your Move, Our Expertise, Your Satisfaction
At Elephant Moving and Storage, we take pride in being a fully licensed and insured residential and commercial moving company headquartered in Austin, Texas. With years of experience and a team of trained professionals, we provide top-notch moving services that cater to the unique needs of our clients.
Our Story
Our journey began with a simple goal: to provide exceptional moving services that prioritize courtesy, professionalism, and attention to detail. Over the years, we have honed our expertise, refined our techniques, and expanded our offerings to become a one-stop-shop for all your moving and storage needs.
Our Services
From residential and commercial moving to cross-country and piano moving, we offer a wide range of services designed to make your relocation process as seamless as possible. Our team of experts will pack your belongings with care, load them safely onto our trucks, and transport them to your new destination. We also provide storage solutions for individuals and businesses, offering clean, secure facilities that can accommodate items of any size.
What Sets Us Apart
What sets us apart from other moving companies is our commitment to excellence, our attention to detail, and our dedication to providing exceptional customer service. We treat every move as if it were our own, ensuring that your belongings are handled with care and respect. Our clients trust us to move their homes, offices, and precious possessions, and we take that responsibility seriously.
Our Promise
At Elephant Moving and Storage, we promise to provide you with a stress-free moving experience that exceeds your expectations. We promise to treat your belongings as if they were our own, to communicate clearly and effectively throughout the moving process, and to deliver exceptional results that meet and exceed your expectations.
Customer Service and Quality of Service
The reviews for Elephant Moving and Storage range from excellent to extremely poor. While some customers received high-quality service, with professional and courteous delivery men, others experienced significant issues, including poor communication, missed deliveries, and unhelpful customer service.
Negative Experiences
Some customers reported receiving poor customer service, with difficulties in getting in touch with the company or receiving a response to their concerns. One customer was left without a word about the status of their delivery, while another reported that the company did not provide a confirmation receipt for their order.
Another customer experienced a missed delivery, with no attempt to reschedule or communicate with them about the issue. One reviewer even left a scathing review, describing the company as "disorganized" and "terrible".
Positive Reviews
On the other hand, some customers had excellent experiences with the company. One reviewer praised the professionalism and courtesy of the delivery men, noting that they set up her new mattress and explained how to use it before leaving. Another customer reported a stress-free delivery experience, with no damage to their furniture.
Rating Summary
Overall, the ratings for Elephant Moving and Storage are extremely mixed, with a range of 1 to 5 stars. While some customers have had excellent experiences, others have reported significant issues with customer service and quality of service.
