Your trusted partner for secure and convenient storage solutions
At Thornydale Self Storage, we are committed to providing the highest level of service and product in the storage industry. With a long-standing reputation in the community, we pride ourselves on meeting the unique needs of our residential and commercial customers. Our team of knowledgeable staff is dedicated to ensuring that every customer has a positive experience with us.
Our Services
We offer a range of services designed to make your storage experience as seamless and convenient as possible. Our facilities feature:
- Well-Lit Grounds: Our facility is well-lit and secure, providing a safe and welcoming environment for our customers.
- Gated and Controlled Access: Our gates are monitored 24/7, and access is restricted to authorized personnel to ensure the security of your belongings.
- Residential and Commercial Spaces: We cater to a range of customers, from individuals to businesses, and offer a variety of unit sizes to meet your unique needs.
- Drive-up Units: Our drive-up units make it easy to load and unload your belongings, saving you time and effort.
- Military & Senior Discounts: We offer special discounts to military personnel and seniors as a gesture of appreciation for their service and loyalty.
State-of-the-Art Self Storage
Our facility is designed with customer convenience and security in mind. With a range of unit sizes and amenities, we are confident that we can meet your storage needs. Whether you're moving, downsizing, or simply need extra storage space, we are here to help.
Truck Rentals
In addition to storage, we also offer truck rentals for local and one-way moves. Our trucks are available in a range of sizes to accommodate your specific needs.
Customer Support
Our knowledgeable and friendly staff is dedicated to providing exceptional customer service. Whether you have questions about storage units, truck rentals, or need assistance with your storage needs, we are here to help.
Overall Experience
The reviews for Thornydale Self Storage are mixed, with some customers having positive experiences and others having negative ones. The reviews cover a range of topics, including facility cleanliness, staff friendliness, pricing, and customer service.
Cleanliness and Security
Some customers praised the facility's cleanliness and security, with BigJules Orozco mentioning that the storage unit was "Secure and clean." Leah Swisher also mentioned that she had no issues with the facility over the five years she stored her items there.
Staff and Customer Service
Several reviewers praised the staff at Thornydale Self Storage, with E. B. mentioning that the staff was "friendly and courteous." June Copenhaver also praised the staff, saying that they were "nice, " "clean, " and had answered her questions competently. Norma Rahey appreciated the owners' kindness and helpfulness.
Pricing and Fees
However, some customers were unhappy with the pricing and fees at Thornydale Self Storage. Diana Wag mentioned that the facility raised its prices without notice, while Newton Bennett was unhappy with the late fees and inability to pay online. Marion Palmer had a particularly negative experience, saying that the facility refused to work with her on a payment plan and auctioned off her belongings when she fell behind on payments.
Convenience and Special Services
A few reviewers mentioned that the facility provided convenient services, such as a moving truck that P. Thomas was able to borrow. Mike Heffie also praised the staff's personality and follow-through on requests.
Troublesome Experiences
A few reviewers had particularly negative experiences at Thornydale Self Storage. Marion Palmer felt that the facility was "cruel and heartless" after they auctioned off her belongings. No Information mentioned that the manager was unprofessional and aggressive, while Newton Bennett felt that the facility was unfair in its pricing and fees. Mike Partridge was unhappy with the staff's demeanor and customer service.
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