Store with Us, Stress Less!
At Cloud9 Moving Company, we understand that moving can be a stressful and overwhelming experience. But at Cloud9, we're dedicated to making your move as smooth and hassle-free as possible. As a fully licensed and insured moving company based in the Washington DC metro area, we've been Providing exceptional moving services to individuals and families for years.
Our Mission
Our mission is to provide you with an outstanding moving experience while offering a more affordable and superior alternative to the competition. We believe that every move is unique, and we take the time to understand your specific needs and budget. Our goal is to exceed your expectations by providing personalized service, punctuality, and attention to detail.
Our Services
At Cloud9 Moving Company, we offer a wide range of services designed to make your move as stress-free as possible. From packing and unpacking to loading and unloading, we've got you covered. Whether you're moving locally or relocating long distance, we'll work with you to create a customized plan that fits your budget and meets your unique needs.
Moving Services
Our moving services include:
- Local Moves: We can help you move within the Washington DC metro area or anywhere within the continental United States.
- Long Distance Moves: We'll handle your long-distance move from coast to coast, ensuring a seamless transition to your new home.
Packing and Unpacking
Our experienced packing experts will carefully pack your belongings using the best packing techniques and materials. Or, if you prefer, we'll provide you with boxes and packing supplies to pack yourself. We also offer customized packing plans tailored to your specific needs.
Specialized Moving Services
We know that not all items can be packed in a cardboard box. That's why we offer specialized moving services for:
- Piano Moving: Our experienced professionals will carefully transport your piano or other delicate items to their new home.
- Artwork Moving: We'll carefully handle your artwork, antiques, and other delicate items to ensure they arrive at their new location in perfect condition.
- Furniture Disassembly and Reassembly: We'll disassemble and reassemble your furniture to ensure a smooth transition to your new home.
Why Choose Cloud9 Moving Company
At Cloud9, we're committed to providing exceptional service, punctuality, and attention to detail. Our team of experienced professionals is dedicated to making your move a success. We're fully licensed and insured, giving you peace of mind during an already stressful time.
Get a Free Quote
Fill out our online estimate form, and we'll get back to you within one business day. Or, call us at 1 (800) 585-8578 to schedule a consultation and get a free quote.
Join the Cloud9 Moving Company Family
Let us handle your move, and you'll experience the Cloud9 Moving Company difference. Contact us today and let's get started on making your move a memorable and stress-free experience.
Customer Service Issues
The reviews highlight several instances of poor customer service, particularly with the company's managers and representatives. Some customers reported being treated rudely, being subjected to added fees without explanation, and having their concerns dismissed. For example, Garrett Brown and Eli Kim both had negative experiences with the company's managers, who they felt were unresponsive to their needs and added unfair charges to their invoices.
Positive Experiences
On the other hand, several customers reported having positive experiences with Cloud9 Moving Company. Camille Michelle praised the company's team for being kind, professional, and efficient, and noted that they went above and beyond to help her with a special request. Alyce Kelly and Travis G. both noted that the company was flexible and accommodating, and that they worked with her to reschedule her move multiple times. David J. raved about the company's professionalism and efficiency, and noted that they arrived on time and finished within the allotted time.
Service Quality
While the company received praise for its customer service, several reviewers noted issues with the quality of its services. Garrett Brown and Eli Kim both reported that the company added unnecessary fees to their invoices, and that the company's representatives were unresponsive to their concerns. Kimberly B. felt that the company treated her poorly due to her use of a Groupon, and that she would not trust them with her belongings. Anton K. had a mixed experience, noting that the company refunded his money after a problem arose, but that the resolution could have been handled better.
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